An Improvement In Problem Resolution?

So here’s the latest glitch, as chronicled in Blogger Help Group: Publishing Trouble, in PST.

  • First report 11/3 22:10.

    I am getting this bizzare when trying to publish my posts:
    “Your post was not saved due to a database error. An engineer has been notified. Please copy your post to your computer and try again later. You can check Blogger Status for information about known problems with Blogger.”

  • A dozen or so other victims replied, during the next few hours. Increased concern, and discussion all night, about how long this outage would last. The suspense mounts.
  • The latest Google lamb, Buzzie, shows up at 11/4 11:33.

    I am sorry to hear that you guys have problems. Can you tell me the urls for the blogs that give you trouble, so we can figure out what’s going on?

  • An interim report 11/4 11:47.

    we have identified the cause for the publishing problem and it is getting fixed as we speak. I post back, when we all clear on our end.

  • Problem fixed 11/4 11:57.

    We have fixed the problem. Again, sorry for the inconvenience. if you still have trouble don’t forget to mention your blog url.

I wonder if Buzzie would have even posted, had the problem victims identified their blogs in their original posts?

This is an improvement. Let’s try to encourage this involvement, and maybe eventually Buzzie could post a couple hours after the first post, not well into the next day? Think of how short the thread could have been. Did it really take them a mere 30 minutes to identify and implement a fix? Would Buzzie have posted at 11:33, had they not had a solution in mind already? When would Buzzie have posted, had they spent the next 12 hours or so, diagnosing the problem?

But still, an improvement over The Silence. And apparently a more effective method than processing the problem thru Blogger Contact Us, and Blogger Status.


(Edit 11/4 16:30): Interesting. Was this problem (12 hours of hell) related to an oldie

We’re sorry, but we were unable to complete your request.

or did they fix 2 problems in one day? Now we have a real mystery.

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