No Ticket Number For Help Form Entries?

Let’s see if this goes into the bit bucket.

When your unpaid staff takes time to fill out one of these forms, and gets back botmail saying “We don’t have time to read your form”, that’s one thing.

When we get back botmail without a ticket number, there’s no illusion even that you read our forms.

So why have the form? Why not simply tell everybody to email directly to “nosupport@blogger.com”? It’s hard to sincerely advise folks to fill out the form, when there’s absolutely no illusion that it doesn’t go directly into a bit bucket.

Help us to help you, please.

Here are the threads where we will explore this issue.

Update (June 22, 2006): TOS violation notifications, at least, appear to warrant a ticket number.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: