Archive for June, 2005

Privacy Statement

June 6, 2005

You are reading this statement because you are asking for help with a networking problem. You read about this website in a serious help forum – this website is only advertised in forums where serious help is given. You have to trust us, and to Help Us To Help You.

  1. Nobody helping you here has any intent of deceiving you, or of compromising the integrity or safety of your network, in any way.
  2. No information provided initially, in browstat or ipconfig, is of use to anybody with dishonourable intent, in compromising the integrity or safety of your network.
  3. If you are asked to provide any additional information, that request will be made only as necessary to diagnose your problem.
  4. If you do provide any information which could possibly compromise the integrity or safety of your network, you will be advised how to mitigate the risk.
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Online System Virus Scanning Services

June 5, 2005

Please understand me here – don’t misunderstand the purpose of this article. You absolutely must have up to date, real time virus protection on your computer. Even if you have no money to pay for one, that’s OK, there are several excellent, free products. As far as a vendor recommendation, please feel free to peruse the neverending discussions in alt.comp.virus.

But even with up to date, real time protection (and please don’t try running two installed virus protection products simultaneously), you will experience times when a second – and a third – opinion is necessary.

Fortunately, you don’t have to download and install more software. In this case, there are several excellent free online services, that will scan your entire system, using applets running under the control of your browser, at your convenience.

BitDefender
eTrust
F-Secure
Kaspersky
McAfee
MicroWorld
Panda
RAV
Symantec
TrendMicro

Eric Howes Rogue/Suspect Anti-Spyware Products & Web Sites has another list of online virus scanning services, with more possibilities.

Not all of the above work with both Microsoft and Mozilla browsers, but choose carefully, and you should be able to find one or more that will work for you.

Does Your Computer Lose Network Connectivity When Not In Use?

June 5, 2005

Are you tired of turning your computer off and on again, after you let it sit for a while, unused, just to restore network connectivity?

Check Power Management settings, in the Network Adapter Settings wizard, which is accessible from the Connection Properties wizard.

On the Power Management tab, look at “Allow the computer to turn this device off to save power”. Is that checked? If so, uncheck it.

If the above solution doesn’t work, or isn’t applicable, diagnose the problem a bit. When this happens again, open a command window, and type two commands, one after the other:

ipconfig /release
ipconfig /renew

Observing whether or not this helps can be a useful step in diagnosing the problem.

The Command Window

June 5, 2005

Many problems in Windows can best (or sometimes only) be resolved by commands entered in a command window.

  • Hit the Start button.
  • Hit the Run selection.
  • Type “cmd” into the Run window (less the “”), and hit Enter.
  • A new window, titled “(ComputerName) Command Prompt” will open.
  • Now type whatever you need, into the Command Prompt window, with the cursor positioned for you after the “>”, and hit the Enter key after each command.
  • Remember to allow for the Path, and the location of the program that you’re running, if necessary.
  • Close the window when convenient.

If you run ipconfig, for instance, as

ipconfig /all

you will get the ipconfig output there in the command window. This is good to look at briefly, but isn’t very good to copy. Copying from the command window can be done, but will be hard to read.

Redirected Output
By redirecting the output, you can view it and / or copy it in a more convenient way, so it’s suitable for posting online. Instead of typing

ipconfig /all

type

ipconfig /all >c:\ipconfig.txt

With the latter command, instead of getting the ipconfig output there in the command window, all you’ll see in the command window is another “C:\>”. Then, type

notepad c:\ipconfig.txt

and Notepad will open with the ipconfig output in a more viewable, and copyable, format.

Concatenated, Redirected Output
Do you need the output from two commands, run one after the other, presented in a text file? Be sure to concatenate the output from the second onto the first, don’t overlay the first.

browstat status >c:\browstat.txt
browstat listwfw >>c:\browstat.txt

Note the “>>” in the second command; that concatenates the output from the second command, after the output from the first command.

Finally, type

notepad c:\browstat.txt

and Notepad will open with both browstat outputs, one following the other, in c:\browstat.txt.

SilentRunners Found A Problem – Now What?

June 1, 2005

OK, you’ve been looking for the malware for a while. You ran Ad-Aware, Spybot S&D, HijackThis, maybe a virus scan or two, found something and removed what you found. But the demon keeps recreating itself.

So you moved on with Silent Runners. And lo, SR found another personality of this demon. The bad news is, SR only lists what may or may not be a problem. So what tools do you use to find and remove all of the demon’s personalities?

CCleaner
Killbox is the next step.